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6 Action Items for Success Along the Partner Journey

In the world of technology partnerships, vendors must constantly evolve to meet the needs of their go-to-market partners. As highlighted in our report, “The Partner Journey Through Partner Eyes,” vendors need to take specific, actionable steps to strengthen their relationships with solution providers at various stages of the partner journey. Below are six action items, one for each stage of the partner journey, to help vendors ensure they remain competitive and attractive to their partners.

Embrace the fundamentals to achieve success as a partnering leader.

My stepson, like many recent college graduates, is trying to figure out what he will be when he grows up. On a recent trip for his graduation, he asked me about how I got into partnering and what skill set I consider important for the job. Trying to answer these questions prompted our summer series of interviews with partnering executives: Bob Skelley, Beth Glasstetter and John Schwan. I asked our first webinar guest, Bob Skelley, Vice President of Channel Sales & Strategy at Arctic Wolf, how he got into partnering and what skill set he thought would be important. His answers about listening, lifelong learning, and consistent follow-through align with those I’ve found to be true.

3 Strategies to Ensure Partnerships are Both Friendly and Impactful

Partnerships play a pivotal role in driving growth and innovation. However, not all partnerships are created equal. When the long lunches and social events are over, you may be faced with tough conversations about missed growth goals. A friendly partnership may seem beneficial on the surface, but it doesn't always translate to a successful and mutually rewarding relationship. Check out three strategies to help you navigate the complexities of professional collaborations and build partnerships that stand the test of time.

Help your partners sell simplicity for improved customer satisfaction.

I’m a fan of indirect channels and I’ve spent years helping companies engage, empower and evolve partner ecosystems. I’ve always defended solution providers to vendors who undervalue partner contributions. But lately I’ve noticed that customers are being sold complex solutions when simpler ones will do – and I suspect partners are partly to blame. Don’t get me wrong, direct sales are also guilty of selling complexity. The fact is: complex solutions ensure lucrative services revenues (which is bread and butter for partners). But ultimately, everyone wants happy customers. If the right thing for the customer is a simpler solution (with a faster install, easier onboarding and less ongoing maintenance), how do we encourage a shift in sales priorities?

“We must consider the complex inputs to get to the desired output.” This quote from our webinar guest Lisa Stifelman-Perry, Director, Global Partner Experience Operations at Splunk, A Cisco Company, sounds so simple and yet so many companies don’t properly plan ahead before selecting and implementing partner automation tools.