--- title: PartnerPath Channel Blog | Rafael Martin description: Rafael Martin is Senior Customer Success Manager at PartnerPath with 12 years of helping customers with a phone call and a smile. He helps customers successfully implement our PRM and create happy partners. --- [![PartnerPath-logo-white.png](https://www.partner-path.com/hs-fs/hubfs/PartnerPath-logo-white.png?width=318&height=90&name=PartnerPath-logo-white.png "PartnerPath-logo-white.png")](https://www.partner-path.com/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/361854/f5a1fedf-6e75-4dfe-8fe9-d16ec439ea67.png)](https://cta-redirect.hubspot.com/cta/redirect/361854/f5a1fedf-6e75-4dfe-8fe9-d16ec439ea67) # Blog ## Rafael Martin Rafael Martin is Senior Customer Success Manager at PartnerPath with 12 years of helping customers with a phone call and a smile. He helps customers successfully implement our PRM and create happy partners. Find me on: ### Recent Posts [### Latest post: ## The Partner Tech Playbook: What to Fix First Read Post ](https://www.partner-path.com/blog/the-partner-tech-playbook-what-to-fix-first) [### Featured post: ## What is Comp Neutrality and why does it matter? Read Post ](https://www.partner-path.com/blog/comp-neutrality-and-why-it-matters) [Channel Best Practices ](https://www.partner-path.com/blog/topic/channel-best-practices) [News & Programs ](https://www.partner-path.com/blog/topic/news-and-programs) [Videocasts ](https://www.partner-path.com/blog/topic/videocast) ## [Top 3 takeaways from a SaaS conference](https://www.partner-path.com/blog/top-3-takeaways-from-a-saas-conference) 03.08.17 ## What I learned my first year at SaaStr *By [Rafael Martin](mailto:rmartin@partner-path.com), Senior Customer Success Manager* A few weeks ago I attended my first [SaaStr Annual](https://www.saastr.com/events/). This 3-day conference in San Francisco had sessions on all aspects of SaaS companies including marketing, sales, funding, development and customer success. Surrounded by roughly 10,000 other SaaS enthusiasts, I had a fun experience learning from speakers and meeting my peers. I honestly didn’t know what to expect from the event, but I arrived off BART with an empty backpack (ready for swag) and an open mind. I wasn’t disappointed. Here are my top takeaways as they relate to my job in customer success, which is to help you grow your partner channel with PRM. And –  they’re valuable whether or not you’re in a SaaS company! [Read More ](https://www.partner-path.com/blog/top-3-takeaways-from-a-saas-conference) 0 Comments [Click here to read/write comments](https://www.partner-path.com/blog/top-3-takeaways-from-a-saas-conference#comments-listing) Topics: [Channel Best Practices](https://www.partner-path.com/blog/topic/channel-best-practices) ## [The Importance of the Little Things in Partner Success](https://www.partner-path.com/blog/the-importance-of-the-little-things-in-partner-success) 01.18.17 *By [Rafael Martin](mailto:rmartin@partner-path.com), Senior Customer Success Manager* Remember when you actually had to pick up the phone to get in touch with someone?  When was the last time you remembered a phone number? Emailing has become the go-to method of communication and simply  picking up the phone to call a customer or partner seems to have gone extinct practically overnight (at the least the dinosaurs had millions of years before saying their good-byes!). Sometimes little things make a huge impact on our customers’ experience. And in the case of the channel, your customers are your partners. Taking simple and consistent steps to establish and maintain a good relationship can make all the difference to customer/partner success. [Read More ](https://www.partner-path.com/blog/the-importance-of-the-little-things-in-partner-success) 0 Comments [Click here to read/write comments](https://www.partner-path.com/blog/the-importance-of-the-little-things-in-partner-success#comments-listing) Topics: [Channel Best Practices](https://www.partner-path.com/blog/topic/channel-best-practices) [![PartnerPath-logo-white.png](https://www.partner-path.com/hubfs/PartnerPath-logo-white.png "PartnerPath-logo-white.png")](https://www.partner-path.com/) 650 336 0470 [Email Us](mailto:info@partner-path.com) Connect with us on [LinkedIn](https://www.linkedin.com/company/partnerpath/) ### Services - [Plans & Programs](https://www.partner-path.com/consulting-services) - [Execution & Outsource](https://www.partner-path.com/program-execution-services) - [Trends & Insights](https://www.partner-path.com/performance-insights-services) ### Company - [About](https://www.partner-path.com/company/about) - [News & Events](https://www.partner-path.com/company/news-events) - [Customers](https://www.partner-path.com/company/testimonials-customers) - [Partners](https://www.partner-path.com/company/partners) ©2025 PartnerPath [Privacy Policy](https://www.partner-path.com/privacy-policy) [Subscribe to our Blog ](https://www.partner-path.com/partnerpath-blog-subscription)