---
title: Watch the September Webinar – Customer Success
description: Watch Diane Krakora & guest Colleen Kapase from Snowflake chat about how to engage partners in customer success (and why that's important).
image: https://www.partner-path.com/hubfs/2209-webinar-tease.jpg
---

<https://www.partner-path.com/watch-september-2022-webinar#offscreen-menu>

[![PartnerPath-logo-white.png](https://www.partner-path.com/hs-fs/hubfs/PartnerPath-logo-white.png?width=318&name=PartnerPath-logo-white.png "PartnerPath-logo-white.png")](https://www.partner-path.com/)

# ENGAGING PARTNERS IN CUSTOMER SUCCESS

After five years of the shift to as-a-service and consumption-based models, and two years of the pandemic accelerating customer preference for a subscription model, we are FINALLY starting to see the vendors expecting partners to driving customer success.

Watch this webinar recording to hear a data-backed discussion on how and why you should engage your partners in the customer success motions. Our CEO and principal, Diane Krakora, hosts a 45-minute chat with Colleen Kapase, *Senior VP of WW Partners & Alliances *at *Snowflake.*

Their discussion leverages data from our recent study on partnering trends including:

- Securing the renewal
- Training partners on customer success
- Incentivizing partners (or not) on customer success
- Rewarding customer growth

| ![Diane-Krakora-soft-120](https://www.partner-path.com/hs-fs/hubfs/Diane-Krakora-soft-120.gif?width=100&name=Diane-Krakora-soft-120.gif) | Host [Diane Krakora](https://www.linkedin.com/in/dianekrakora/), CEO & *Principal at PartnerPath* |
| --- | --- |
| ![Colleen-120](https://www.partner-path.com/hs-fs/hubfs/Colleen-120.jpg?width=100&name=Colleen-120.jpg) | Panelist [Colleen Kapase](https://www.linkedin.com/in/ckapase/), *Senior VP of WW Partners & Alliances at Snowflake * |

### Watch Diane & Colleen

![Emily-Narkviroj-120](https://www.partner-path.com/hubfs/Emily-Narkviroj-120.jpg)

## The Help We Needed

> “Working with the PartnerPath team on this project not only helped us speed up our route to program launch but helped us implement best practices across our industry. We would not be in the position we are in today, without the support from PartnerPath."

Emily Narkviroj** | **Director, Global Channel Programs

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