KEYS TO SUBSCRIPTION SALES AND CUSTOMER SUCCESS

Gartner predicted by this year, 2020, all new entrants and 80% of historical vendors would offer subscription-based business models. The COVID-19 pandemic is accelerating this global trend of purchasing as a subscription. How do you enable your channel to embrace this accelerating trend?

Examine how vendors and channel partners are adapting to this trend with Diane Krakora and special guest Bob Crissman, Senior Vice President, SMB and Channel Sales at Totango, the leader in Enterprise Customer Success.

Backed by data from our 2020 State of Partnering Study, our discussion topics include:

• Partners have been slow to invest in customer success initiatives, but it’s coming
• The difference between customer experience, customer satisfaction and customer success
• How vendors are driving the channel to a subscription model (or not)
• Enabling partners for customer success

	Host Diane Krakora, CEO at PartnerPath
	Guest Bob Crissman, Sr. Vice President, SMB and Channel Sales at Totango