EASE OF DOING BUSINESS EVALUATION

Streamline processes to more effectively engage and empower your partner ecosystem.

Outcome: Enhance your partner experience and be easier to do business with.

Cost: ~$60,000–$100,000 depending upon the partner segments, process and workflows evaluated.

Time to completion: ~8 weeks

Summary of Actions:

1. Interview client partner programs management for:
   • Program offering
   • Capacity
   • Inter-relations with other departments
   • Partner satisfaction
   • Vision and goals
2. Interview up to 8 current partner contacts per segment
3. Interview 5 select partners not yet engaged with client
   • Understand their roadblocks to participating with client
4. Define Total Partner Experience (TPE)
   • What TPE means to you
   • What TPE means to each partner category
   • Determine target audience of TPE within the partner and client
   • Objectives and goals of TPE initiative
   • Key messages
   • Obstacles to attainment
5. Determine metrics for measuring TPE
   • Number of metrics to determine TPE
   • Weights applied to priority measurements
6. Methodology for measuring TPE
   • How to collect metrics
   • How often to take measurements
   • Sample size
   • Type of reporting expected for different roles
   • Discuss methodology with stakeholders
7. Measure current TPE
   • Conduct measurement methodology
   • Assess TPE score
   • Validate with stakeholders
8. Recommend actions

Deliverables

• Total Partner Experience description:
  • Definition
  • Target audience
  • Objectives and goals
  • Key messages
  • Obstacles
• Metrics and methodology recommendations
• Total Partner Experience current score (as defined by metrics & methodology)